Whether you’re looking to reduce your water use or need a hand managing your bill, we can help. Every day, our Customer Centre supports people across our region, providing practical advice and personalised support when it’s needed most.
Our team handles more than 500 calls, 80 emails and many webchats each day, helping customers navigate challenging situations. We take the time to listen and understand what’s going on, so we can find the right support for you.
There are several ways we can help. If you’re looking to save water and reduce costs, rebates are available on water-efficient appliances, including our WaterSmart washing machine rebate. You can learn more about eligibility and how to apply, as well as a range of other programs on our Saving Water page.
If you need help with your bill, we offer flexible support options, including payment plans, bill extensions and access to concessions and government grants. Our Arrange and Save program with Bill Assist also provides support to help manage payments in a way that works for you. Explore your options here on the Concessions and payment assistance page.
“Our team often supports customers through difficult conversations and always aims to respond with care, patience and understanding,” said Ebony, Barwon Water Customer Solutions Consultant. “We know people may be feeling worried or overwhelmed, and we work with them to find practical solutions that can help.”
If you need support or simply want to explore your options, don’t hesitate to get in touch. Call us on 1300 656 007, email us at info@barwonwater.vic.gov.au or chat with us here on our website to find the help that’s right for you.
