Report a fault

To report emergencies and faults, such as a burst water main, we are available 24×7.

Snap Send Solve

Snap Send Solve is a free app and website connecting customers to utilities, councils and other service providers.

Using Snap Send Solve is easy. Using your smartphone:

  1. Upload a photo. Take a picture of the fault, or use one from your camera roll
  2. Choose a location. Your smartphone will use GPS to pinpoint your location. Or you can add an address manually.
  3. Details of incident. Tell us a bit about the fault. You can report leaks and burst, abandoned trolleys, graffiti, rubbish, and more.

The responsible authority will be notified, whether it’s Barwon Water, your local council, or another provider.

Get Snap Send Solve

Snap Send Solve is available as a free app for iOS and Android. You can also use Snap Send Solve on the web.