Report a fault

To report emergencies and faults, such as a burst water main or sewer spill, we are available 24×7.

Call 1300 656 007 or use the form below.

For a prompt and personal response, please don’t use email or social media to report an emergency or fault.
We don't monitor our channels through the night, but there is always someone available to help via the phone number above.

Snap Send Solve: reporting local issues just got easier

Spotted an issue like a burst water main or dislodged sewer access hole? What about graffiti, dumped rubbish, trip hazards or abandoned shopping trolleys?

Snap Send Solve is a free app that simplifies the reporting of community issues across Australia and New Zealand.

The responsible authority will be notified, whether it’s Barwon Water, your local council, or another provider.