Residential customers » Emergencies and faults » Report a fault

Report a fault

Spotted a burst water main? Seen a sewer leak? Got a leak in your meter? Take a pic and report a fault using Snap Send Solve.

  Report a fault now


What is Snap Send Solve?

Snap Send Solve is a free app and website connecting customers to utilities, councils and other service providers.

Using Snap Send Solve is easy. Using your smartphone:

  1. Upload a photo. Take a picture of the fault, or use one from your camera roll
  2. Choose a location. Your smartphone will use GPS to pinpoint your location. Or you can add an address manually.
  3. Details of incident. Tell us a bit about the fault. You can report leaks and burst, abandoned trolleys, graffiti, rubbish, and more. 

The responsible authority will be notified, whether it’s Barwon Water, your local council, or another provider.


Get Snap Send Solve

Snap Send Solve is available as a free app for iOS and Android. You can also use Snap Send Solve on the web.

  Snap Send Solve for iOS (App Store)

  Snap Send Solve for Android (Google Play)

  Snap Send Solve online