Billing and accounts
Fees and charges
Residential customers
Standard charges (1 July 2023 to 30 June 2024)
Water volume | Per kilolitre |
---|---|
This is a usage charge. It is based on the amount of water you use. 1 kilolitre (kL) = 1,000 litres. | $2.3633 |
Water service | Per quarter |
---|---|
This is a fixed charge. It is the same every quarter (three months) regardless of how much water you use. | $35.81 |
Sewerage service | Per quarter |
---|---|
This is a fixed charge. It is the same every quarter (three months) regardless of how much water you use. | $154.92 |
Class A recycled water volume | Per kilolitre |
---|---|
This charge applies only to customers in new purple-pipe subdivisions (currently Armstrong Creek and parts of Torquay, Mount Duneed and Charlemont). This is a usage charge. It is based on the amount of Class A recycled water you use. 1 kilolitre (kL) = 1,000 litres. | $1.6543 |
Business customers
Standard charges (1 July 2023 to 30 June 2024)
Water volume | Per kilolitre |
---|---|
This is a usage charge. It is based on the amount of water you use. 1 kilolitre (kL) = 1,000 litres. | $2.3633 |
Water service | Per quarter |
---|---|
This is a fixed charge. It is the same every quarter, regardless of how much water you use. | $35.81 |
Sewerage volume | Per kilolitre |
---|---|
This is a usage charge. It is based on the amount of water you use. | $2.1032 |
Sewerage service | Per quarter |
---|---|
This is a fixed charge. It is the same every quarter, regardless of how much water you use. | $93.73 |
Class A recycled water volume | Per kilolitre |
---|---|
This charge applies only to customers in new purple-pipe subdivisions (currently Armstrong Creek and parts of Torquay, Mount Duneed and Charlemont). This is a usage charge. It is based on the amount of Class A recycled water you use. 1 kilolitre (kL) = 1,000 litres. | $1.6543 |
Tenants, landlords and owner-occupiers
Owner-occupiers pay all above charges.
Tenants with a separate meter pay the water volume charge only. Landlords pay the water and sewerage service charges for their tenants.
In some cases, where tenants do not have separate meters (for instance, where a block of units share one water meter), the landlord pays all charges.
Credits
If you have overpaid a bill or receive a rebate, this will appear as a credit on your next bill.
Price regulation
Our fees and charges are regulated by the Essential Services Commission, Victoria’s independent economic regulator of essential utility services.
Other fees and charges
Additional charges may appear on your bill in some circumstances, such as tenant meter reading or fire service fees. Refer to the pricing schedule, below, for a complete list of all fees and charges.
Pricing schedule
1 July 2023 to 30 June 2024.
Pricing schedule
1 July 2023 to 30 June 2024.
Tariff and price component (core) | Price |
---|---|
Residential water tariff | |
Service charge (per annum) | $143.27 |
Volumetric charge (per kL) | $2.3633 |
Non-residential water tariff | |
Service charge (per annum) | $143.27 |
Volumetric charge (per kL) | $2.3633 |
Residential sewerage tariff | |
Service charge (per annum) | $619.69 |
Non-residential sewerage tariff | |
Service charge (per annum) | $374.95 |
Volumetric charge (per kL) | $2.1032 |
Residential and non-residential fire tariff | |
Service charge (per annum) | $288.19 |
Residential and non-residential recycled water – Class A tariff | |
Volumetric charge (per kL) – residential | $1.6543 |
Volumetric charge (per kL) – non–residential | $1.6543 |
Non-residential recycled water – Class C tariff | |
Black Rock (per ML) | $414.12 |
Black Rock take-or-pay (per ML) | $319.95 |
Portarlington (per ML) | $275.01 |
Winchelsea (per ML) | $116.63 |
Anglesea (per ML) | $116.63 |
Apollo Bay (per ML) | $116.63 |
Bannockburn | $116.63 |
Birregurra | $116.63 |
Geelong region – trade waste tariffs | |
Trade waste volume charge (per kL) | $2.1032 |
Chemical oxygen demand charge (per kg) >1,200 mg/L | $0.3411 |
Suspended solids charge (per kg) >500 mg/L | $0.1757 |
Total Kjeldahl nitrogen charge (per kg) >60 mg/L | $0.6666 |
Sulfur (per kg) >50 mg/L | $1.0508 |
Colac region – trade waste tariffs | |
Trade waste volume charge (per kL) | $2.1032 |
Chemical oxygen demand charge (per kg) >1,200 mg/L | $0.3762 |
Suspended solids charge (per kg) >500 mg/L | $0.2554 |
Total Kjeldahl nitrogen charge (per kg) >60 mg/L | $1.7572 |
Phosphorus (per kg) >14 mg/L | $16.4430 |
Application fees | |
Trade waste permit (per application) | $172.41 |
Trade waste agreement (per application) | $622.63 |
Trade Waste Agreement annual fee |
|
Category 5 – very high risk | $2,874.08 |
Category 4 – high risk | $1,155.35 |
Category 3 – moderate risk | $521.08 |
Category 2 – low risk | $295.01 |
Category 1– very low risk | $220.24 |
Re-sampling and analysis of non-compliant trade waste (per item) |
|
Per item | $431.00 |
Asset protection fee |
|
Per item | $1,469.55 |
Reassessment of risk ranking |
|
Per assessment | $191.52 |
Contravention charges (per contravention) |
|
Unpermitted discharge – category 1 | $957.95 |
Unpermitted discharge – categories 2–5 | $1,915.98 |
Reporting violation – category 1 | $383.11 |
Reporting violation – categories 2–5 | $957.95 |
Monitoring violation – category 1 | $383.11 |
Monitoring violation – categories 2–5 | $766.35 |
Discharge violation – type 1, category 1 | $957.95 |
Discharge violation – type 1, categories 2–5 | $1,915.98 |
Discharge violation – type 2, category 1 | $478.94 |
Discharge violation – type 2, categories 2–5 | $957.95 |
Treatment violation – category 1 | $478.94 |
Treatment violation – categories 2–5 | $957.95 |
New customer contributions (per lot) |
|
Water (including recycled water) – greenfield | $3,937.89 |
Water (including recycled water) – infill | $787.57 |
Sewer - greenfield | $576.77 |
Sewer - infill | $115.56 |
Water by agreement – customers not in declared service areas |
|
Untreated water – service charge (70% of water service charge) per annum | $100.28 |
Untreated water – volume charge (70% of water volume charge) per kL | $1.6543 |
Treated water – service charge (85% of water service charge) per annum | $121.77 |
Treated water – volume charge (parity with water volume charge) per kL | $2.3633. |
Core miscellaneous fees and charges Information statement | |
Per item | $30.30 |
Meter reading (per reading) | |
Tenant meter read1 | $30.97 |
Application for the processing of sewer connection or alteration (per application) | |
Sewer application fee – new (includes block plan charge) | $120.81 |
Supply of meter and assembly (potable) in dual pipe area | |
Per item | $262.59 |
Supply of meter and assembly (recycled) in a dual pipe area | |
Per item | $322.13 |
Portable metered hydrants (smartpipes) | |
Metered hydrant yearly service charge | $1,168.26 |
Installation of potable meter in dual pipe area (per item) | |
Per item | $224.52 |
Installation of recycled meter in dual pipe area | |
Per item | $245.54 |
Installation of potable meter in dual pipe area | |
Per item | $224.52 |
Mandatory inspection of dual pipe recycled water residential | |
Per item | $98.90 |
100mm detector check meter | |
Per item | $2630.14 |
Dumping of effluent | |
Per kL | $32.43 |
Non-core miscellaneous services | At cost |
The table below provides description for the ‘1.18 Miscellaneous fees and charges’ in the table above.
Service | Description |
---|---|
Information statement | Information statements are certificates issued by Barwon Water that provide rate and encumbrance information to solicitors or conveyancers. When the sale of a property occurs, we receive a request from the conveyancer or solicitor representing the purchaser for Barwon Water to provide the most current information about charges outstanding and the relevant encumbrances on the property. The solicitors and conveyancers then use the information at settlement of the property to adjust charges between the vendor and purchaser. This is consistent with provision of a property information statement as required under section 158 of the Water Act 1989. |
Supply of meter & assembly (recycled) in a dual pipe area | This fee includes the supply of a Recycled Water meter in a Dual pipe area including fittings. |
Supply of meter & assembly (potable) in dual pipe area | This fee includes the supply of a potable water meter in a Dual pipe area including fittings. |
Sewer application fee - New | This fee is charged to the applicant. This includes a consent number, block plan & customer package. |
Installation of recycled meter in dual pipe area | This fee includes the installation of a recycled meter in a Dual pipe area. |
Installation of potable meter in dual pipe area | This fee includes the installation of a potable meter in a Dual pipe area. |
Tenant meter reading | This fee is charged to the landlord/owner for each new tenancy. It covers both the cost to read the meter on occupancy and again when the renter vacates, and includes the cost involved in setting up a separate account for each tenant. |
Metered hydrant yearly service charge | This fee is charged to the applicant. It covers the cost to read and service the metered hydrant that accesses directly into the Barwon Water water mains. This charge is levied quarterly. |
Dumping of effluent | This charge relates to the authorised dumping of approved effluents at the designated Septage Receival facilities at the Black Rock and Colac Water Reclamation Plants. The charge is per kL, as metered onsite by Barwon Water. Authorised dumping of effluent can occur during normal business hours (as advised by individual sites) with an additional charge incurred for after business hours dumping of effluent, and no provision for dumping of effluent during public holidays. Prior to dumping, customers are required to contact Barwon Water so that Barwon Water can undertake an assessment of whether the effluent can be accepted. Once the effluent is deemed acceptable, the relevant safety inductions and procedures for effluent dumping will be provided to the customer |
100mm detector check meter | This fee includes the supply of a fire service meter. |
Information statement | Information statements are certificates issued by Barwon Water that provide rate and encumbrance information to solicitors or conveyancers. When the sale of a property occurs, we receive a request from the conveyancer or solicitor representing the purchaser for Barwon Water to provide the most current information about charges outstanding and the relevant encumbrances on the property. The solicitors and conveyancers then use the information at settlement of the property to adjust charges between the vendor and purchaser. This is consistent with provision of a property information statement as required under section 158 of the Water Act 1989. |
Supply of meter & assembly (recycled) in a dual pipe area | This fee includes the supply of a Recycled Water meter in a Dual pipe area including fittings. |
Supply of meter & assembly (potable) in dual pipe area | This fee includes the supply of a potable water meter in a Dual pipe area including fittings. |
Non-Core miscellaneous fees and charges | |
---|---|
Tariff and price component (miscellaneous) | Price |
Dumping of effluent after hours |
|
Per load | $413.97 |
Pre-inspection of dam to ascertain size | |
Per item | $170.96 |
Portable metered hydrants (smartpipes) |
|
Permit administration charges – all sizes (per annum) | $138.09 |
Non compliance fee - all sizes | $133.00 |
Acceptance fee 25 mm (per hydrant) | $258.91 |
Acceptance fee 65 mm (per hydrant) | $258.91 |
Meter hydrant testing – all sizes (per meter) | At cost |
Yearly hydrant service fee – all sizes (per annum) charged quarterly | $1,333.52 |
Portable metered hydrants security deposit 25 mm | $230.65 |
Portable metered hydrants security deposit 65 mm | $554.33 |
Portable metered hydrants - damages | At cost |
Replacement of 25 mm metered hydrant (per hydrant) | $498.97 |
Replacement of 65 mm metered hydrant (per hydrant) | $1,851.21 |
Application for the processing of sewer connection or alteration |
|
Sewer application fee – alteration and repair | $113.65 |
Sewer application – commercial | $204.79 |
Installation and commissioning of pressure sewerage system | |
Pressure sewer supply and installation fee (per lot) | $7,685.84 |
Pressure sewer commissioning fee (per lot) | At cost |
Administration | |
Preparation of non-works offer – residential | $191.04 |
Administration fee for the processing of water seal-offs | $33.68 |
Preparation of non–works offer – commercial | $204.79 |
Preparation of sub-metering costs | $89.29 |
Inspection of sewer connection point, cut-ins or seal-offs, and water tapping seal-offs | |
Per inspection – sewer | $122.99 |
Per inspection – water | $113.37 |
Build over consent application3 | |
Per application | $137.46 |
Meter connection fee (per meter) | |
Per meter | $61.24 |
Meter reading (per reading) | |
Special meter read2 | $16.16 |
Supply by agreement | |
New water by agreement processing fee | $241.88 |
New sewer by agreement processing fee | $144.42 |
Renewal supply by agreement processing fee | $74.95 |
Connection to services without authorisation | |
Per item | At cost |
Fire service data | |
Pressure and flow on-site test | $188.84 |
Pressure and flow network modelling simulation | $50.94 |
Testing water meters | |
20 mm (per test) | At cost |
25 mm (per test) | At cost |
32 mm and larger (per test) | At cost |
Backflow prevention | |
Registration of backflow prevention agreement | $43.32 |
Annual renewal fee (per annum) | $39.68 |
Private fire service | |
Annual inspection fee (per annum) | At cost |
Sealing fire hoses (per sealing) | At cost |
Resealing fire hoses (per resealing) | At cost |
Copy of existing drainage plan | |
Copy of existing drainage plan requested electronically (per copy) | $11.28 |
Copy of existing drainage plan requested in person or by telephone (per copy) | $9.99 |
Provision of meter (per meter) | |
20 mm meter | $68.48 |
20 mm radio read meter | $173.25 |
20 mm recycled water meter | $83.31 |
20 mm radio read recycled water meter | $206.92 |
25 mm meter | $213.30 |
25 mm radio read meter | $319.64 |
25 mm recycled water meter | $190.06 |
25 mm radio read recycled water meter | $334.47 |
32 mm meter Actaris | $476.60 |
32 mm recycled water meter | $510.23 |
32 mm radio read meter | $613.60 |
32 mm radio read recycled water meter | $613.60 |
40 mm meter | $607.31 |
40 mm recycled water meter | $607.31 |
40 mm radio read meter | $773.94 |
40 mm radio read recycled water meter | $773.94 |
50 mm meter Helix | $1,053.04 |
50 mm recycled water meter | $921.71 |
50 mm meter KG 2000 | $936.95 |
50 mm meter Actaris | $921.71 |
50 mm radio read meter | $1,030.92 |
50 mm radio read recycled water meter | $1,030.92 |
80 mm meter Helix | $1,140.59 |
80 mm recycled water meter | $1,643.92 |
80 mm radio read meter | $1,762.37 |
80 mm radio read recycled water meter | $1,762.37 |
80 mm meter Actaris | $1,643.92 |
100 mm meter Helix | $1,257.70 |
100 mm meter Actaris | $1,053.90 |
100 mm recycled water meter | $1,980.93 |
100 mm radio read meter | $2,084.94 |
100 mm radio read recycled water meter | $2,084.94 |
100 mm mag flow | At cost |
100 mm detector check meter | $2630.14 |
150 mm meter | $1,661.64 |
150 mm detector check meter | $3,593.33 |
150 mm mag flow | At cost |
Radio read module | $161.58 |
Cast iron meter box | $427.65 |
Water tapping fee / under pressure tapping fee | |
20 mm service pipe, all water main sizes | $189.31 |
20 mm remote service pipe, all water main sizes | $189.31 |
Recycled water small (20–40 mm) | At cost |
25 mm service pipe, all water main sizes | $335.95 |
25 mm remote service pipe, all water main sizes | At cost |
32 mm service pipe, all water main sizes | $500.59 |
40 mm service pipe, all water main sizes | $569.93 |
Recycled water large (>40 mm) | At cost |
50 mm service pipe, all water main sizes | At cost |
50 mm service pipe, 100 mm water main | $927.73 |
50 mm service pipe, 150 mm water main | $964.84 |
50 mm service pipe, 200 mm water main | $964.84 |
50 mm service pipe, 225 mm water main | $971.58 |
50 mm service pipe, 250 mm water main | $995.20 |
50 mm service pipe, 300 mm water main | $1,007.57 |
50 mm service pipe, 375 mm water main | $1,730.66 |
50 mm service pipe, 400 mm water main | $1,730.66 |
50 mm service pipe, 450 mm water main | $2,201.83 |
50 mm service pipe, 500 mm water main | $2,201.83 |
50 mm service pipe, 600 mm water main | $2,300.80 |
80 mm service pipe all water main sizes | At cost |
80 mm service pipe, 100 mm water main | $1,720.53 |
80 mm service pipe, 150 mm water main | $1,720.53 |
80 mm service pipe, 200 mm water main | $2,035.40 |
80 mm service pipe, 225 mm water main | $2,072.52 |
80 mm service pipe, 250 mm water main | $2,072.52 |
80 mm service pipe, 300 mm water main | $2,102.87 |
80 mm service pipe, 375 mm water main | $2,270.43 |
80 mm service pipe, 400 mm water main | $2,443.61 |
80 mm service pipe, 450 mm water main | $2,468.35 |
80 mm service pipe, 500 mm water main | $2,890.05 |
80 mm service pipe, 600 mm water main | $2,974.39 |
100 mm service pipe, all water main sizes | At cost |
100 mm service pipe, 100 mm water main | $1,720.53 |
100 mm service pipe, 150 mm water main | $1,720.53 |
100 mm service pipe, 200 mm water main | $2,065.76 |
100 mm service pipe, 225 mm water main | $2,072.52 |
100 mm service pipe, 250 mm water main | $2,125.37 |
100 mm service pipe, 300 mm water main | $2,177.09 |
100 mm service pipe, 375 mm water main | $2,276.06 |
100 mm service pipe, 400 mm water main | $2,453.73 |
100 mm service pipe, 450 mm water main | $2,490.84 |
100 mm service pipe, 500 mm water main | $2,906.92 |
100 mm service pipe, 600 mm water main | $2,985.64 |
150 mm service pipe, all water main sizes | At cost |
150 mm service pipe, 150 mm water main | $2,139.98 |
150 mm service pipe, 200 mm water main | $2,485.21 |
150 mm service pipe, 225 mm water main | $2,485.21 |
150 mm service pipe, 250 mm water main | $2,513.33 |
150 mm service pipe, 300 mm water main | $2,548.19 |
150 mm service pipe, 375 mm water main | $2,715.75 |
150 mm service pipe, 400 mm water main | $2,882.18 |
150 mm service pipe, 450 mm water main | $2,918.17 |
150 mm service pipe, 500 mm water main | $3,337.62 |
150 mm service pipe, 600 mm water main | $3,418.58 |
200 mm service pipe, all water main sizes | At cost |
200 mm service pipe, 200 mm water main | $4,373.32 |
200 mm service pipe, 225 mm water main | $4,147.28 |
200 mm service pipe, 250 mm water main | $4,425.04 |
200 mm service pipe, 300 mm water main | $4,465.52 |
200 mm service pipe, 375 mm water main | $4,675.82 |
200 mm service pipe, 400 mm water main | $4,610.60 |
200 mm service pipe, 450 mm water main | $4,661.20 |
200 mm service pipe, 500 mm water main | $5,111.01 |
200 mm service pipe, 600 mm water main | $5,206.60 |
225 mm service pipe, all water main sizes | At cost |
225 mm service pipe, 225 mm water main | $5,226.83 |
225 mm service pipe, 250 mm water main | $5,251.57 |
225 mm service pipe, 300 mm water main | $5,319.05 |
225 mm service pipe, 375 mm water main | $5,492.22 |
225 mm service pipe, 400 mm water main | $5,108.76 |
225 mm service pipe, 450 mm water main | $5,453.99 |
225 mm service pipe, 500 mm water main | $5,903.81 |
225 mm service pipe, 600 mm water main | $5,988.15 |
Dual pipe related charges | |
Installation of potable meter in dual pipe area | $235.54 |
Installation of recycled meter in dual pipe area | $260.11 |
Supply of meter and assembly (potable) in dual pipe area | $210.92 |
Supply of meter and assembly (recycled) in dual pipe area | At cost |
Mandatory Inspection of Dual Pipe Recycled Water - Residential (per inspection) | $172.59 |
Mandatory inspection of dual pipe recycled water – residential (per inspection) R1 | $45.37 |
Mandatory inspection of dual pipe recycled water – residential (per inspection) R2 | $72.58 |
Mandatory inspection of dual pipe recycled water – residential (per inspection) R3 | $74.85 |
Mandatory inspection of dual pipe recycled water – residential (per inspection) R4 | $98.90 |
Mandatory inspection for Dual Pipe Recycled Water for commercial sites | $342.66 |
Mandatory inspection for dual pipe recycled water – commercial (per inspection) R1 | $45.37 |
Mandatory inspection for dual pipe recycled water – commercial (per inspection) R2 | $72.58 |
Mandatory inspection for dual pipe recycled water – commercial (per inspection) R3 | $74.85 |
Mandatory inspection for dual pipe recycled water – commercial (per inspection) R4 | $74.85 |
Mandatory inspection rebooking fee4 | At cost |
Mandatory Inspection of dual pipe recycled water – commercial (per hour) | $172.59 |
Tapping/meter fit re-booking | |
Per item | $150.33 |
Dishonoured payment | |
Bank charges due to dishonoured payments (passed on to customer’s account) | At cost |
Debt collection costs | |
Costs due to debt collection action (passed on to customer’s account) including legal costs, title search fees and caveat costs | At cost |
Developer works process | |
Preparation of works offer | $401.25 |
Asset recording fee, 1–20 lots water | $322.70 |
Asset recording fee, 21+ lots water including major infrastructure | $474.99 |
Asset recording fee, 1–20 lots sewer | $460.29 |
Asset recording fee, 21+ lots sewer including major infrastructure | $778.45 |
Asset recording fee, 1–20 lots pressure sewer system | $475.53 |
Asset recording fee, 21+ lots pressure sewer system including major infrastructure | $712.37 |
Asset recording fee, 1–20 lots recycled water | $322.70 |
Asset recording fee, 21+ lots recycled water including major infrastructure | $460.29 |
Construction audit fee, 1–20 lots – water | $710.70 |
Construction audit fee, 1–20 lots – sewer | $710.70 |
Construction audit fee, 1–20 lots – pressure sewer | $687.10 |
Construction audit fee, 1–20 lots – recycled water | $355.35 |
Construction audit fee, 21+ lots – water including major infrastructure | $1132.30 |
Construction audit fee, 21+ lots – sewer including major infrastructure | $1180.59 |
Construction audit fee, 21+ lots – pressure sewer system | $2,488.07 |
Construction audit fee, 21+ lots – recycled water including major infrastructure | $678.90 |
Design plan audit 1–20 lots – up to 3 audits sewer | $237.45 |
Design plan audit 21+ lots – up to 3 audits sewer including major infrastructure | $463.87 |
Design plan audit 1–20 lots – up to 3 audits water | $205.60 |
Design plan audit 21+ lots – up to 3 audits water including major infrastructure | $302.31 |
Design plan audit 1–20 lots – up to 3 audits pressure sewer | $387.42 |
Design plan audit 21+ lots – up to 3 audits pressure sewer including major infrastructure | $387.42 |
Design plan audit 1–20 lots – up to 3 audits recycled water | $205.60 |
Design plan audit 21+ lots – up to 3 audits recycled water including major infrastructure | $269.29 |
Weekend work (per day) – sewer | $321.47 |
Weekend work (per day) – water | $321.47 |
Other government authorities (OGA) developer fees – water | At cost |
Other government authorities (OGA) developer fees – sewer | At cost |
Other government authorities (OGA) developer fees – recycled water | At cost |
Notes
- Tenant meter read: This fee is charged to the landlord/owner for each new tenant. It covers both the cost to read the meter on occupancy and again when the tenant vacates, and includes the cost involved in setting up a separate account for each tenant.
- Special meter reading: When the sale of a property occurs a special meter reading needs to be applied for and is payable by the applicant. This is used to calculate the charges that are due at the time of settlement.
- Build over consent application: This item was previously referred to as ‘asset protection application assessment’.
- Mandatory inspection rebooking fee: to be charged at the cost of the original inspection. e.g. if a residential R2 inspection fails, the rebooking fee would be cost of an R2 residential inspection