Proposed prices and services 2018–2023

Barwon Water is proposing prices and services for the next five years, beginning 1 July 2018.

Our proposal has been submitted to the Essential Services Commission, Victoria’s independent economic regulator of the water industry. It sets out our proposed prices, service standards and customer outcomes for the five-year regulatory period.

Essential Services Commission: Barwon Water 2018 Price Submission

The submission reflects our focus on keeping customer bills affordable, while delivering the infrastructure and services our customers value and expect. In delivering greater value for our customers, we pledge:

  • our prices are more equitable and bills will remain affordable
  • we have reduced our costs and targeted ambitious savings
  • we will stretch into new areas and deliver the outcomes our customers want, and
  • we will be even more accountable for our performance.

Our submission is the culmination of more than 18 months of deep and genuine research and engagement with our customers and community, and with our Board, management and staff, involving courageous conversations about services, costs, bills and pricing.

We would like to thank our customers and community for their participation during the development of the Pricing Submission.

Customers will have the opportunity to provide feedback throughout the commission’s review process, with the final price determination expected to be released in mid-2018.




July 2017 Barwon Water releases proposed prices and services to the community for review.
August to September 2017 Barwon Water finalises the 2018 Price Submission taking into account community feedback.
29 September 2017 Barwon Water submits 2018 Price Submission to the Essential Services Commission.
4 October 2017 2018 Price Submission published on Essential Services Commission website.
October 2017 to June 2018 The Essential Services Commission reviews the Price Submission and makes its price determination.
1 July 2018 New prices come into effect.