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Latest news blog

Anglesea outfall repairs underway

Replacement of the Anglesea outfall pipeline has begun.

The pipe was damaged when a section of cliff collapsed in August. The repair has been fast-tracked ahead of the busy summer period.

It’s a challenging task with significant onshore and offshore work. Specialist engineering and construction teams need to consider the cliffs, beach, ocean floor and tides.

A drill rig is currently boring from the water reclamation plant through the cliff. It will continue below the cliff base and ocean floor to emerge about 500 metres offshore.

Almost 700 metres of pipe are now being welded and pressure tested on land before being towed across the water to the outfall end point.

From there, the pipe will be attached to the drill head, lowered 10 metres under water and pulled back through the bore hole to the plant.

We’re working closely with local residents throughout the project. Customers will not experience any disruption to sewerage services during the works.

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New Board announced

Minister for Environment, Climate Change and Water Lisa Neville today announced the new make-up of Victoria’s water corporation boards.

The Minister announced six new appointments to Barwon Water’s Board, including new Chair Jo Plummer.

Ms Plummer is joined by new members Elaine Carbines, John Gavens, Christopher Lovell, Jason Mifsud and Bernard Walsh.

Jodi Heath was re-appointed, and Rebecca Leonard, who was appointed in October 2013, continues her 4-year term.

  Management and Board

  Board director profiles

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Lorne office closure

Barwon Water's customer service counter in Polwarth Road, Lorne will close permanently on Thursday 1 October 2015 due to very low demand for over-the-counter services.

You can pay your water bill (and most other bills) over the counter at any Australia Post Outlet. The Lorne Post Office is located at 154 Mountjoy Parade (Great Ocean Road). There are more than 50 post offices located in our service region.

You can also pay your water bill over the phone, online, or by a Direct Debit payment arrangement.

You can contact us on 1300 656 007 during business hours (or 24×7 for emergencies).

Payment options

  Lorne Post office

  Post office locator


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Head office refurb begins

Lisa Neville, Minister for Water and Labor Member for Bellarine, today marked the commencement of Barwon Water’s $29 million Ryrie Street head office refurbishment.

The building will be gutted and updated to meet modern standards. The revitalised site will feature a community hub and pedestrian link connecting Ryrie Street to the arts precinct including the new library and Geelong Performing Arts Centre.

Barwon Water Managing Director Joe Adamski and Water Minister Lisa Neville at this morning's project launch.

We will hand over the site to construction contractor Monaco Hickey this week, with demolition work to begin before the end of the month. Construction is scheduled to start later this year and is scheduled for completion by mid-2017.

The project will see up to 100 jobs to be created during construction in a boost to the regional economy. Monaco Hickey has sought to engage local trades where possible.

Consolidating our corporate activities under one roof will bring savings of up to 45% on energy, maintenance and operational costs.

Importantly, the project will be price-neutral, funded by operational savings and consolidation of buildings.

  More information: Ryrie Street office refurbishment

  Media release: Victorian Government "Barwon Water head office refurbishment commencing"

  See photos on our Facebook page

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Not so flushable wipes

Popular ‘flushable’ wet wipes don’t break down quickly, unlike regular toilet paper. Instead, they are increasingly becoming a source of sewerage system blockages.

The wipes tend to clump together (or accumulate around tree roots that have invaded pipes) where they trap grease and oil, causing a blockage. Blocked sewer pipes can be costly and difficult to repair, and may even cause unpleasant overflows.

Barwon Water is working with a Water Services Association of Australia (WSAA) industry group to develop appropriate ‘flushability’ standards for wipes manufacturers.

In the meantime, we urge our customers to dispose of wet wipes in the bin instead.

  Media release issued 4 August 2015: “Flushable wipes”

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Anglesea outfall fast-tracked

Barwon Water has accelerated plans to replace the Anglesea outfall pipeline replacement after it was damaged when a section of cliff collapsed late last month.

The pipe carries Class B recycled water. It connects the Anglesea water reclamation plant – located on the coastal cliffs – to the outfall on the sea floor. Due the recent rock fall, the pipe was damaged and recycled water is flowing onto the beach. Although the flow rate is low and the water is treated to a very high standard, we advise people to avoid contact. Signs are erected in the vicinity.

Plans were already underway to replace the pipe when it was damaged. A replacement pipe will be bored from the plant, beneath the cliff, and approximately 185 metres out to sea. The new pipe will not be prone to cliff erosion, as it will be drilled well below the cliff base.

Scoping work is underway, and the project is expected to be complete before summer.

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East Geelong sewage spill

Barwon Water is repairing a damaged sewerage main on Boundary Road, East Geelong.

As a result of the pipeline failure, some sewage flowed into a stormwater drain and made its way into Corio Bay.

Daily water sampling will be undertaken and continue until water quality has returned to normal levels. This is expected within a few days.

Repairs are expected to be completed today. The cause of the failure is still to be determined.

Services to residents have not been disrupted. We have notified EPA Victoria.

You can report a water or sewage-related emergency (such as a leak or burst) to us 24×7 on 1300 656 007.

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Going green for Schools Tree Day

Torquay students lent a helping hand to plant out part of the Black Rock bike path.

Students from Torquay’s St Therese Primary School brought their green thumbs to the Black Rock bike path for Schools Tree Day.

Around 150 grade 3/4 students donned gumboots and gloves to plant out a section of the walking and cycling path near Black Rock Road, Connewarre.

More than 1,000 indigenous trees and shrubs were provided by the Geelong Community Nursery — a partnership between Barwon Water and Karingal.

Schools Tree Day is an initiative of Planet Ark.

  Planet Ark: Schools Tree Day

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Permanent water saving rules apply every day of the year

You can run your water feature (if it recirculates water) all year round. 

Regardless of rainfall, weather or the volume of our water storages, simple common-sense and permanent water saving rules apply every day to conserve water now and for the future. The four key rules are:

  1. Hand-held hoses must be fitted with trigger nozzles and be free of leaks.
  2. Gardens and lawns may be watered with a hand-held hose or watering can at anytime. Sprinklers and watering systems may be used after 6 pm and before 10 am.
  3. Fountains and water features can be used, provided they recirculate water.
  4. Paved areas and hard surfaces should only be washed if required after an accident, for safety reasons, to remove stains, or during building work.

The rules apply only to drinking water (not recycled, tank, bore or grey water).

  Permanent water saving rules (residential customers)

  Permanent water saving rules (business customers)

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Prices down for 2015/2016

Barwon Water’s water, sewerage and recycled water prices for customers for the 2015/2016 financial year have been approved and apply from today. The prices are in line with the 2013–2018 Water Plan, which focuses on easing cost-of-living pressures on the community.

The independent Essential Services Commission has approved a price decrease of 7.6% over the life of the Water Plan (1.6% each year), excluding inflation.

Once CPI of 1.33% is applied, customer prices will decrease by 0.30% for the 2015/2016 financial year.

A further decrease of $0.24 will apply to the quarterly sewerage service charge as a result of savings associated with the Carbon Tax repeal in 2014.

For an average residential customer using 160 kilolitres of water a year, this translates into a decrease of around $4.15 annually. Bills vary depending on usage.

  Fees and charges (residential customers)

  Fees and charges (business customers)

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