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Latest news blog

Geelong customer service centre closure

Please pardon our progress — our customer service centre at 61 Ryrie Street, Geelong, will close from Monday 8 December 2014 for major building refurbishment works to begin.

Over the next three years, our head office will be transformed into a flexible, modern workplace, accommodating all our Geelong-based employees under one roof. In the meantime, our staff will temporarily relocate across several sites and our Ryrie Street service counter will close.

  Infrastructure projects: Ryrie Street office refurbishment



Do you have an enquiry about your water supply or your water bill? Please call us on 1300 656 007. Speak to a real person from our Geelong-based call centre.

  Contact us



We offer several ways for you to pay your water bill, including:

  • Direct Debit, either in full each quarter or in regular instalments
  • BPAY via your bank’s online or phone banking service
  • PostBillPay, Australia Post’s secure online payment portal.

  Your bill: payment options

  Direct Debit, now even easier

  Australia Post: PostBillPay


Pay at the post office

If you would prefer to pay your account in person, over the counter, you can do so at any Australia Post outlet.

There are two post offices within a 7–8 minute walk from our Ryrie Street office:

  • Market Square Post Shop: 99 Moorabool Street
  • Geelong Post Shop: 108 Gheringhap Street.

There are more than 50 Australia Post outlets across Barwon Water’s service region.

  Australia Post: office locations and hours

  Permanent link to this blog post

Biosolids plant wins Banksia award

Barwon Water’s biosolids drying project has won the Sustainable Water Management category at the 2014 Banksia Sustainability Awards.

The award recognises “leadership and innovation in assuring continued environment and community access to quality freshwater resources and vibrant marine environments”.

The biosolids drying facility, which is operated by Plenary Environment and Water Infrastructure Group as a public-private partnership, is located adjacent to the Black Rock water reclamation plant in Connewarrae. The facility converts biosolids — a by-product of the sewage treatment process — into nutrient-rich farm fertiliser.

The plant receives almost 140 tonnes of wet biosolids every day. Since it began operation in September 2012, the plant has slashed our annual greenhouse emissions associated with sewerage treatment by 30% and taken thousands of trucks off the road.

The Banksia Foundation is a well-established not-for-profit organisation dedicated to working with industry and community to focus attention on environmental excellence and sustainability.

  Banksia Award winners

  Permanent link to this blog post

Water Week winners

Each year, as part of National Water Week celebrations, water utilities across Australia call for entries in the long-running poster competition.

This year, more than 360 posters were received from primary schools across our service region.

St Therese Primary School year five students (Lto R) Evie Bayes, Ella Johns and Charlotte Morgan completed the trifecta in the year 5/6 category.

Last week the winners were announced and awarded. The winning posters were displayed at the Barwon Water pavilion at the Geelong Show and will feature this weekend at the Colac Show.

Congratulations to all the students who participated, and well done to the winners and runners up.



Ruby Bolton

Portarlington PS


Cate Kelly

St Therese PS


Bailee Rowarth

Elliminyt PS

Grade 1/2


Boris Katic

Herne Hill PS


Amber Cain

Birregurra PS


Chloe Zahl

Portarlington PS

Grade 3/4


Rosie Gittings

Birregurra PS


Leah Canavan

Meredith PS


Gabe Hanlon

Birregurra PS

Grade 5/6


Elvie Bayes

St Therese PS


Ella Johns

St Therese PS


Charlotte Morgan

St Therese PS

   See the winning and runner-up posters on our Facebook page

  Permanent link to this blog post

Opening our doors for Open House Geelong

See Robert Ingpen's mural depicting the water cycle as part of the Open House Geelong project.

Come and see the inner workings of Barwon Water’s Ryrie Street head office as part of Open House Geelong this weekend.

Visitors can see the building’s refurbishment plans, which will allow us to accommodate our Geelong-based workforce in one building.

The tour will also take in the boardroom, featuring ahuge hand-painted mural by renowned local artist and illustrator Robert Ingpen.


10 am — 3 pm,

Saturday 25 October 2014

Tours to run every 30 minutes


Barwon Water

61–67 Ryrie Street, Geelong

 Google map

Barwon Water is one of 17 buildings open to the public for free as part of the Open House Geelong initiative.

The day allows the public to explore great contemporary, historic and sustainable buildings and spaces they would not normally be able to access.

  Open House Geelong


  Permanent link to this blog post

Interested in joining the Painkalac Reservoir community and agency group?

We are looking for community members to join a community and agency group to discuss future uses of Painkalac Reservoir.

The reservoir will be taken out of service when Aireys Inlet and Fairhaven are connected to the greater Geelong supply system via a pipeline from Anglesea. Construction of the pipeline is scheduled to begin in July next year.

We are looking for 8–10 representatives from a range of sectors including residents, businesses, community groups and environmental groups to join up to four Barwon Water members in an advisory group.

Painkalac Reservoir community and agency group members should:

  • have an active interest in community and/or local environmental issues
  • preferably live in Aireys Inlet or Fairhaven
  • have strong community networks
  • possess a broad understanding of key issues in the Aireys Inlet and Fairhaven area
  • have a general appreciation of considerations associated with public spaces / community facilities.

Painkalac Reservoir community and agency group: terms of reference and expresssion of interest


We anticipate that the community and agency group will convene every second month until November 2015. We may need to meet more often, or extend the timings.

Expressions of interest are welcome until 5 pm, Friday 31 October 2014.

  Permanent link to this blog post

Aireys Inlet to connect to greater Geelong's water supply network

Barwon Water’s Board of Directors yesterday approved the construction of a pipeline connecting the coastal towns of Aireys Inlet and Fairhaven to the Geelong water supply network via Anglesea.

The connection was chosen as the preferred option for replacing the existing 25-year-old water treatment plant, which has reached the end of its operational life. The alternative was a new treatment facility built next to the existing plant.

The Board considered a number of factors in making its decision, notably:

  • cost
  • water quality
  • environmental impact
  • supply security
  • bushfire resilience
  • community and stakeholder feedback.

The 11-kilometre pipeline from Harvey Street, Anglesea, to Aireys Inlet will cost $6.6 million, $2.7 million less than a new treatment plant. It will source water from the West Barwon catchment via the Wurdee Boluc Reservoir which also supplies greater Geelong.

Currently, Aireys Inlet and Fairhaven are supplied solely by the Painkalac Reservoir, which will be taken out of service but maintained for fire fighting purposes and ensuring continued environmental flows into Painkalac Creek.

  Aireys Inlet water supply upgrade: Q&A on Board decison 21 August 2014 (PDF 35 KB)

  Media release issued 22 August 2014: Pipeline given the green light 

  More information: Aireys Inlet and Fairhaven water supply upgrade

  Permanent link to this blog post

Head office refurbishment announced

Barwon Water’s Ryrie Street head office will be refurbished to accommodate all Geelong-based office employees.

Victorian Premier Denis Napthine today announced plans to centralise our Geelong offices.

An architect's impression of the refurbished Ryrie Street complex.

The project will see the Ryrie Street complex refurbished and updated to accommodate all office-based employees in a single location.

Barwon Water's Geelong staff are currently split between two outdated offices: Ryrie Street in central Geelong and Lonsdale Street in South Geelong.

Centralising employees in one building will mean increased productivity, efficiencies and cost savings, including reductions of up to 45% on maintenance, operational and energy costs.

Importantly, the project will be price neutral, with operational savings and consolidation of buildings to fund the work.

  More on the Ryrie Street refurbishment

  Victorian Premier's media release: $25 million Barwon Water HQ upgrade another boost for CBD

  For more architect's impressions and updates, follow us on Facebook

  Permanent link to this blog post

Aireys Inlet and Fairhaven water supply upgrade information day

Aireys Inlet and Fairhaven are supplied by the Painkalac Reservoir.

The Aireys Inlet / Fairhaven water treatment plant is approaching the end of its operational life and we are considering two upgrade options:

  • replacing the 25-year-old treatment plant, or
  • connecting to the greater Geelong supply network via a pipeline from Anglesea.

We are hosting another community information day to provide project updates and cost comparisons.

The project team will be on hand to answer your questions and listen to your feedback.


10 am — 2 pm

Saturday 9 August 2014


Aireys Inlet Community Centre

6 Great Ocean Road, Aireys Inlet

 Google map

  Aireys Inlet and Fairhaven water supply upgrade

  Permanent link to this blog post

Class A recycled water now connected

Residents in Armstrong Creek and Torquay North are now connected to the Class A recycled water network.

Minister for Water Peter Walsh visited Armstrong Creek where ultimately up to 22,000 homes will connect to the recycled water scheme.

A further 2,500 homes and recreational areas will be supplied at Torquay North.

The dual-pipe system is expected to ultimately save 2,400 million litres of drinking water a year at Armstrong Creek and 350 million litres a year at Torquay North.

Residents can use Class A recycled water to water gardens, flush toilets and wash cars.

It is charged at 80% of the price of drinking water and is not subject to water restrictions.

  Permanent link to this blog post

Corporate Plan outlines savings


Barwon Water released its 2014/2015 to 2018/2019 Corporate Plan today, which sets the corporation’s strategic direction moving forward.

The plan focuses on commercial consolidation, sustainable efficiencies and innovation.

Corporate Plan 2014/2015 – 2018/2019


Barwon Water expects to achieve reductions in operating expenditure of $36.1 million and capital expenditure of $30.1 million over the coming years with no impact on service delivery.

These savings will be returned to customers in the form of Fairer Water Bills savings.

Residential customers will benefit from savings of $320 over the next four years, beginning with a $50 rebate off their first 2014-2015 quarterly bill.

Barwon Water will continue to invest heavily in infrastructure to maintain high quality services and meet regional growth.

Over the coming five years, $338 million will be spent on capital projects. This investment of $67 million a year is higher than the pre-drought average of $43 million a year.

Key projects include the Aireys Inlet water supply upgrade, Colac water reclamation plant upgrade and ongoing investment in water, sewer and recycled water infrastructure.

The Corporate Plan also outlines pricing for the coming years.

In line with the independent Essential Services Commission’s 2013 determination, prices will decrease 1.6% (excluding CPI) each year until 2017/2018.

Once CPI of 2.93% is factored in for the financial year commencing 1 July 2014, residential and non-residential bills will increase 1.28%.


Residential customers

The new charges for residential customers are:

  • Water volume: $2.2618 per kilolitre (1 kilolitre is 1,000 litres)
  • Water service: $42.98 per quarter
  • Class A recycled water volume: $1.809 per kilolitre
  • Sewerage service: $138.67 per quarter.

For a residential customer using 165 kilolitres of water a year, this equates to an increase of 27 cents a week, or $13.91 over a year. Bills will vary depending on usage.

  Fees and charges (residential customers)


Business customers

The new charges for business customers are:

  • Water volume: $2.2618 per kilolitre
  • Water service: $42.98 per quarter
  • Sewerage volume: $1.8799 per kilolitre
  • Sewerage service: $84.00 per quarter
  • Class A recycled water volume: 1.8094 per kilolitre.

  Fees and charges (business customers)

  Permanent link to this blog post

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