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Latest news blog

Price submission rated as 'advanced' by Essential Services Commission

The Essential Services Commission – the independent economic regulator of the water industry – today released its draft determination on Barwon Water’s 2018 Price Submission.

The commission rated our submission as ‘advanced’, noting that it will deliver better value for customers.

This reflects our commitment to minimising bill impacts and improving our service levels, as identified by our customers through a deep and genuine 18-month community engagement program.

The draft determination also acknowledges our target of $19 million in cost savings – one of the highest in the industry.

Key actions from our submission include:

  • giving residential customers greater control over their bills by increasing the relative proportion of water usage charges.
  • more support for financially vulnerable customers
  • timely notice of water supply interruptions
  • programs to help customers use water more efficiently.

Barwon Water will consider the commission’s draft decision and provide a response by 8 May 2018.

Customers can review the submission and provide feedback via the Essential Services Commission’s website .

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Interested in joining the Boundary Creek and Big Swamp remediation working group?

We’re forming a working group to participate in designing a remediation plan for Boundary Creek and Big Swamp.

The formation of the working group follows a series of community and stakeholder workshops that were held in late 2017 to determine community outcomes and priorities as part of our groundwater licence application for the Barwon Downs borefield.

During these workshops, the community placed significant importance on rehabilitating Boundary Creek and Big Swamp to improve stream flow and water quality, with the goal of returning the creek to a healthy ecosystem.

Boundary Creek remediation working group:
Terms of Reference and Expression of Interest application form

PDF 122 KB

To apply to join, complete and return the application form and return to us by 5 pm, Friday 23 March 2018.

The group is scheduled to meet between April and September, 2018.

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Barwon Water recognised by Bureau of Meteorology

The Bureau of Meteorology’s annual National performance report 2016–17: urban water utilities has ranked Barwon Water as a high performer across a range of customer service and quality benchmarks for the past financial year.

The report compares the performances of 79 water utilities across Australia that collectively provide more than 20 million people across the country with water and sewerage services.

We performed strongly in several key areas. A Barwon Water customer’s typical annual bill was the second lowest Australia-wide at $988, down from $1,045 the previous year.

We’re proud to be recognised for continuing to deliver high quality, affordable, secure water services and outstanding customer value.

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Holiday season trading hours 2017-2018

Please note, our call centre and customer service will close for the festive season break at 1 pm on Friday 22 December 2017.

We’re resuming normal trading hours from Tuesday 2 January 2018.

For water or sewer-related emergencies and faults, we are available on 1300 656 007, 24 hours a day, 7 days a week, all year ’round.

We wish our customers and community a safe and happy festive season.

  • Friday 22 December 2017
Closed from 1 pm
  • Monday 25 December 2017
    (Christmas Day) 
  • Tuesday 26 December 2017
    (Boxing Day) 
  • Wednesday 27 December 2017
  • Thursday 28 December 2017
  • Friday 29 December 2017
  • Monday 1 January 2018
    (New Year’s Day) 
  • Tuesday 2 January 2018
Open, normal trading hours resumed

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Estuary perch at Painkalac Reservoir

We’ve joined forces with the Victorian Fisheries Authority to stock the re-opened reservoir with 7,000 native and endemic estuary perch (Macquaria colonorum).

While the fingerlings are just a few centimetres long, they will soon be a drawcard for recreational anglers, eventually growing to up to 75 cm and 10 kg. 

Painkalac Reservoir, located north of Moggs Creek, once supplied water to the nearby townships of Aireys Inlet and Fairhaven. When these towns were connected to the diverse and secure greater Geelong water supply network last year, the picturesque reservoir was opened to the public for walking, riding, bushwalking, bird watching, picknicking and — of course  recreational fishing.

The fish stocking aligns with our vision of creating recreational and wellbeing opportunities for community benefit.

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Showcase of sustainable living

Salt Torquay is set to be of Australia’s most sustainable housing estates, and the region’s first 7.5-star residential development.

Built on the former water basin site on Grossmans Road, the ground-breaking urban development will feature a showcase of innovate, sustainable eco-features including solar cells, battery storage, electric car charging points and smart water meters using internet-of-things technology.

Salt Torquay is set to be a showcase of sustainable living.

We’re designing the estate with a light environmental footprint, lowering running costs while delivering a higher standard of living. Integrated water cycle management principles have been incorporated with stormwater swales, a raingarden, integrated landscaping and a nature playground. We’re also building a 250-kilowatt solar array on adjacent land.

The estate sees us walk the talk in terms of living our goals of zero emissions, zero waste and delivering customer and community value.

  Salt Torquay

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Supporting schools to stop leaks

We’re throwing our support behind local schools that sign up to the award-winning Victorian Schools Water Efficiency Program (SWEP).

SWEP provides water meter data-loggers and an online monitoring dashboard, enabling schools to track their water usage and detect leaks.

With the Victorian Government funding the first year of the three-year program, we’re now covering the costs of years 2 and 3.

Water leaks are common in schools, resulting in high water losses and high water bills. Early detection is vital to saving water and money.

35 schools our region are already signed up to SWEP. Since 2012, they have saved and 457 million litres of water and $1.23 million.

SWEP supports Barwon Waters vision for leading regional prosperity, promoting sustainable water use and zero waste in our community.  

  Schools Water Efficiency Program

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Introducing Barwon Asset Solutions

We’re proud to announce the establishment of Barwon Asset Solutions – a 100% locally-based maintenance services company, and wholly-owned subsidiary of Barwon Water.

Barwon Asset Solutions replaces our previous partnership with Perth-based company Programmed Facilities Management. We’re extremely pleased that all Programmed employees transitioned to Barwon Asset Solutions, ensuring local skills, knowledge and experience are retained in our region.

For you, it’s business as usual. We’re capitalising on local expertise, modern technologies, and a proactive approach to solving issues and providing exceptional customer service. While certain operational and maintenance services will now be undertaken by Barwon Asset Solutions, customers will still contact Barwon Water. As always, we’re available 24 hours a day, seven days a week.

For us, this exciting new direction represents our vision of enabling regional prosperity and is an investment in our region’s future. From next year, we intend to expand the business and seek further opportunities. Barwon Asset Solutions will enhance productivity, create jobs and opportunities for the region and help maintain affordable pricing.

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Don't let a drop become an ocean

We want to help our customers find and fix leaks, saving water and money.

It’s all a part of Leak Week which runs from 25 November to 1 December 2017.

Our customer programs have revealed residential leaks are wasting millions of litres of water in the Geelong region. A single tap leaking one drip per second wastes more than 12,000 litres of water a year!

Australia-wide studies show leaks can cause water losses as high as 27% at residential properties and 15% on farms.

Leak Week is an initiative of the Victorian Government through its award-winning Schools Water Efficiency Program (SWEP).

Barwon Water’s Leak Week campaign supports its Strategy 2030 commitment to sustainable water use and zero waste.


Tips to spot leaks

Inside. Look for mould, mildew, peeling paint or rotting wood. This could indicate an underground or hidden pipe leak.  Dark, swollen and spongy plasterboard or laminated board could be a sign of a water leak in a kitchen or bathroom basin.

Outside. Look for corroded pipes, increased grass growth around piping and wet patches on the ground.

Use your meter. Record the reading on your water meter. Wait at least 30 minutes (longer if you can, or even overnight), ensuring you’re not running any taps or using appliances such as your dishwasher, washing machine or toilets. If the numbers on the meters have changed, you might have a leak.

Leak hot spot: toilets.  Toilets are a common sources of plumbing leaks. Put a few drops of food colouring in the cistern, wait for a few minutes, and watch for any change in the toilet bowl water.  If the colour appears in the toilet bowl it’s a sign of a leaky cistern.

For more Leak Week hints and tips, follow us on Facebook.

 Barwon Water

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Investing in the Moorabool

Barwon Water is proud to partner with the Corangamite Catchment Management Authority and the local community to restore the health of the Moorabool River.

The Living Moorabool is the first of 10 flagship waterways projects across the state, and comes with a $520,000 funding commitment from Barwon Water over the next four years.

We’re focussing on promoting the shared benefits of a healthier river including swimming holes, fishing spots, and improved recreational facilities.  We’re also working hand-in-hand with Traditional Owners to ensure Aboriginal values are preserved, and with the community through an innovative ‘citizen science’ project.

Greater Geeelong’s drinking water is partly supplied from reservoirs on the Moorabool River, which is home to some of the most endangered plant species in Australia and wildlife such as birds, fish and platypus.

The Living Moorabool project is part of the state government’s Water for Victoria plan which supports the environmental, cultural and recreational benefits that regional waterways provide to communities. It’s also a key partnership identified in Barwon Water’s Strategy 2030 and an outstanding example of how we’re working together to facilitate regional prosperity.   

  Discover the Living Moorabool website  

  Victorian Government media release: Investment to improve the health of the Moorabool River 

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