Contact us

Contact us


Enquiries ✆1300 656 007 (business hours)

For general enquiries, such as questions regarding your bill, we are available 9 am to 5 pm, Monday to Friday.


Emergencies and faults ✆1300 656 007 (24×7)

To report emergencies and faults, such as a burst water main, we are available 24 hours a day, 7 days a week.

Note: please do not use email, social media or this website to report an emergency. Please call us for a prompt response.


Telephone  1300 656 007

PO Box 659
Victoria 3220

Calling from
+61 3 5226 2500
National Relay Service (NRS) 13 36 77
Translation and Interpreter Service (TIS) 13 14 50
ABN 86 348 316 514


Customer service centre locations and hours

Geelong head office

55–67 Ryrie Street, Geelong VIC 3220

9.00 am — 5.00 pm, Monday to Friday 


Colac customer service centre

33 Bromfield Street, Colac VIC 3250

9.00 am — 1.00 pm, Monday — Friday




We send a quarterly customer e-newsletter to our email subscribers.

  Sign up for e-news



Complaints and disputes

We take complaints seriously and handle them quickly and fairly.

  More information about complaints and disputes



Freedom of Information requests

You can request access to certain records under the Victorian Freedom of Information Act.

  More information about Freedom of Information requests



Intepreter service: ✆13 14 50

If you are not confident communicating in English, you can contact us through the Translating and Interpreter Service.

  More information about the Translating and Interpeter Service



National Relay Service: ✆13 36 77

If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service.

  National Relay Service call numbers

  National Relay Service website


Have your say

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