Moving address

Residential tenants: moving?

If you rent a property with its own water meter, you’re normally responsible for paying the water usage charges – your landlord typically pays the fixed water and sewerage charges.

When you move in or out of a rental property, you’ll need to notify us at least 2 days prior to your move. You (or your real estate agent or landlord) can do this online using the form below.

We’ll arrange to take a reading of your water meter on the day you move (or next business day) to ensure you are only billed for the water you used while occupying the property.

Form: Tenancy notification - Tenant

Form: Tenancy notification - Owner or Agent

Residential life tenants

Life tenancies are special arrangements where a tenant is responsible for paying all water charges. These tenancies must be greater than 5 years, and be agreed to by both the owner and tenant.

If you have a residential life tenancy, you can register it online. This form can be completed by either the owner or tenant.

Form: Application for residential occupier to pay all charges

Commercial tenants

We can arrange to issue bills directly to the occupier of a commercial property if an agreement has been made with the property owner to pay all water charges. To organise this, the owner must authorise us to issue the account to the occupier.

If you’re an owner, agent or tenant, you can use our online form below to update or change your commercial details, including providing consent to issue bills directly to the occupier, or to notify us if the occupier is vacating.

Form: Tenancy notification - Tenant

Form: Tenancy notification - Owner or Agent

Property owners: buying and selling

When buying or selling a property, you’ll need to arrange for your solicitor or conveyancer to notify us of the change in ownership.

Your representative may also ask for a special meter reading to be taken at the time of settlement, along with an information statement outlining any charges or property liabilities. This information will allow them to calculate your usage and allow for the appropriate payment or refund, which is typically included as part of the settlement process.

Please note that we require at least 3 working days’ notice to arrange a special meter reading.

Notes for solicitors and conveyancers

Please submit a notice of acquisition (for the purchaser) or disposition (for the vendor) at the time of settlement. These notices must:

  • be in writing
  • include an updated postal address for correspondence with the customer.

To request an information statement, information statement update, special meter reading and/or drainage plan, please use our property enquiry application tool.