Fees and charges

Residential customers

Standard charges (1 July 2018 to 30 June 2019):

Water volumePer kilolitre

This is a usage charge. It is based on the amount of water you use. 1 kilolitre (kL) = 1,000 litres.

$1.9198

Water servicePer quarter

This is a fixed charge. It is the same every quarter (three months) regardless of how much water you use.

$38.64

Sewerage servicePer quarter

This is a fixed charge. It is the same every quarter (three months) regardless of how much water you use.

$140.89

Class A recycled water volumePer kilolitre

This charge applies only to customers in new dual-pipe subdivisions in Armstrong Creek and Torquay North. This is a usage charge. It is based on the amount of Class A recycled water you use. 1 kilolitre (kL) = 1,000 litres.

$1.3438

Business customers

Standard charges (1 July 2018 to 30 June 2019):

Water volumePer kilolitre

This is a usage charge. It is based on the amount of water you use. 1 kilolitre (kL) = 1,000 litres.

$2.3020

Water servicePer quarter

This is a fixed charge. It is the same every quarter, regardless of how much water you use.

$43.74

Sewerage volumePer kilolitre

This is a usage charge. It is based on the amount of water you use.*

$1.9131

Sewerage servicePer quarter

This is a fixed charge. It is the same every quarter, regardless of how much water you use.

$85.25

Class A recycled water volumePer kilolitre

This charge applies only to customers in new dual-pipe subdivisions including Armstrong Creek and Torquay North. This is a usage charge. It is based on the amount of Class A recycled water you use. 1 kilolitre (kL) = 1,000 litres.

$1.6114

Tenants, landlords and owner-occupiers

Owner-occupiers pay all above charges.

Tenants with a separate meter pay the water volume charge only. Landlords pay the water and sewerage service charges for their tenants.

In some cases, where tenants do not have separate meters (for instance, where a block of units share one water meter), the landlord pays all charges.

Credits

If you have overpaid a bill or receive a rebate, this will appear as a credit on your next bill.

Price regulation

Our fees and charges are regulated by the Essential Services Commission, Victoria’s independent economic regulator of essential utility services.

Other fees and charges

Additional charges may appear on your bill in some circumstances, such as tenant meter reading or fire service fees. Refer to the pricing schedule for a complete list of all fees and charges.


Pricing schedule

Our full pricing schedule, as at 1 July 2018.

Tariff and price component Price ($)

Residential water tariff

 

Service charge (per annum)

$154.58

Volumetric charge (per kL)

$1.9198

Non-residential water tariff

 

Service charge (per annum)

$174.96

Volumetric charge (per kL)

$2.3020

Residential sewerage tariff

 

Service charge (per annum)

$563.58

Non-residential sewerage tariff

 

Service charge (per annum)

$341.00

Volumetric charge (per kL)

$1.9131

Residential and non-residential fire tariff

 

Service charge (per annum)

$246.99

Residential and non-residential recycled water - Class A tariff

 

Volumetric charge (per kL) – residential

$1.3438

Volumetric charge (per kL) – non-residential

$1.6114

Non-residential recycled water - Class C tariff

 

Black Rock (per ML)

$395.26

Black Rock take-or-pay (per ML)

$305.70

Portarlington (per ML)

$233.68

Winchelsea (per ML)

$233.68

Anglesea (per ML)

$99.13

Apollo Bay (per ML)

$99.13

Geelong region – trade waste tariffs

 

Trade waste volume charge

$1.9131

COD charge > 1200 mg/L

$0.2710

SS charge > 500 mg/L

$0.2027

TKN charge > 60 mg/L

$1.1831

Sulphur > 50 mg/L

$1.2931

Colac region – trade waste tariffs

 

Trade waste volume charge

$1.9131

COD charge > 1200 mg/L

$0.4708

SS charge > 500 mg/L

$0.2737

TKN charge > 60 mg/L

$1.4248

Phosphorus > 14 mg/L

$3.3423

Application fees

 

Trade waste permit (per application)

$146.43

Trade waste agreement (per application)

$528.81

Trade waste agreement annual fee (per annum)

Category 5 – very high risk

$2,440.92

Category 4 – high risk

$981.24

Category 3 – moderate risk

$442.57

Category 2 – low risk

$250.56

Category 1 – very low risk

$187.07

Re-sampling and analysis of non-compliant trade waste (per item)

Per item

$366.07

Asset protection fee

Per item

$1,248.08

Re-assessment of risk ranking

Per assessment

$162.68

Contravention charges (per contravention)

Unpermitted discharge – category 1

$813.59

Unpermitted discharge – categories 2–5

$1,627.24

Reporting violation – category 1

$325.39

Reporting violation – categories 2–5

$813.59

Monitoring violation – category 1

$325.39

Monitoring violation – categories 2–5

$650.86

Discharge violation – type 1, category 1

$813.59

Discharge violation – type 1, categories 2–5

$1,627.24

Discharge violation – type 2, category 1

$406.78

Discharge violation – type 2, categories 2–5

$813.59

Treatment violation – category 1

$406.78

Treatment violation – categories 2–5

$813.59

New customer contributions (per lot)

Water (including recycled water) - greenfield

$3,042.22

Water (including recycled water) - infill

$613.55

Water by agreement – customers not in declared service areas

Untreated water – service charge (70 per cent of water service charge) pa

$108.20

Untreated water – volume charge (70 per cent of water volume charge) per kL

$1.3438

Treated water – service charge (85 per cent of water service charge) pa

$131.39

Treated water – volume charge (parity with water volume  charge) per kL

$1.9198

Miscellaneous fees and charges (core) Price ($)

Information statement

 

Per item

$26.16

Meter reading (per reading)

 

Tenant meter read

$28.64

Special meter read

$13.75

Application for the processing of sewer connection or alteration (per application)

 

Sewer application fee - new (includes block plan charge)

$104.32

Sewer application fee - alteration and repair

$96.52

Supply of meter and assembly (recycled) in a dual pipe area

 

Per item

$305.16

Metered hydrants

 

Metered hydrant yearly service charge*

$1,132.55

Portable metered hydrant security deposit 65 mm

$470.80

Portable metered hydrant security deposit 25 mm

$195.92

Installation of recycled meter in dual pipe area

 

Per item

$236.41

Supply of meter and assembly (potable) in dual pipe area

 

Per item

$252.30

Installation of potable meter in dual pipe area

 

Per item

$214.07

Mandatory inspection of dual pipe recycled water - residential

 

Per item

$146.59

*Under review by end of July 2018.

Miscellaneous fees and charges (non-core) Price ($)

Dumping of effluent

Per kL

$27.56

Dumping of effluent after hours

Per load

$351.59

Pre inspection of DAM to ascertain size

 

Per item

$155.38

Portable metered hydrants

Permit administration charges – all sizes (per annum)

$117.30

Non-compliance fee - all sizes

$112.97

Acceptance fee 25 mm (per hydrant)

$219.90

Acceptance fee 65 mm (per hydrant)

$219.90

Security deposit 25 mm (refundable)

$195.92

Security deposit 65 mm (refundable)

$470.80

Meter hydrant testing – all sizes (per meter)

$At cost

Yearly hydrant service fee – all sizes (per annum) charged quarterly

$1,132.55

Portable Metered Hydrants - Damages

At cost

Replacement of 25 mm metered hydrant (per hydrant)

At cost

Replacement of 25 mm metered hydrant (per hydrant)

$423.78

Replacement of 65 mm metered hydrant (per hydrant)

At cost

Replacement of 65 mm metered hydrant (per hydrant)

$1,572.22

Application for the processing of sewer connection or alteration

Sewer application fee - repair

96.53

Sewer application - commercial

173.94

Installation and commissioning of pressure sewerage system

 

Pressure sewer supply and installation fee (per lot)

$6,527.45

Pressure sewer commissioning fee (per lot)

At cost

Administration fees

 

Preparation of servicing requirements and costings and/or private works deed - residential

$162.26

Administration fee for the processing of water seal offs

$28.62

Preparation of non-works offer - commercial

$173.94

Preparation of sub metering costs

$75.85

Inspection of sewer connection point, cut-ins or seal-offs, and water tapping seal-offs

 

Per inspection - sewer

$104.47

Per inspection - water

$96.29

Asset protection application assessment fee

 

Per application

$116.75

Meter connection fee (per meter)

 

Per meter

$52.02

Supply by agreement

 

New water by agreement processing fee

$205.43

New sewer by agreement processing fee

$122.67

Renewal supply by agreement processing fee

$63.67

Connection to services without authorisation

 

Per item

At cost

Fire service data fee

 

Pressure and flow on-site test

$160.39

Pressure and flow network modelling simulation

$43.28

Testing water meters

 

20 mm (per test)

At cost

25 mm (per test)

At cost

32 mm and larger (per test)

At cost

Backflow prevention

 

Registration of backflow prevention agreement

$36.80

Annual renewal fee (per annum)

$33.72

Private fire service

 

Annual inspection fee (per annum)

At cost

Sealing fire hoses (per sealing)

At cost

Resealing fire hoses (per resealing)

At cost

Copy of existing drainage plan

 

Copy of existing drainage plan issued electronically (per copy)

$9.59

Copy of existing drainage plan issued in person or by phone (per copy)

$8.49

Provision of meter (per meter)

 

20 mm meter

$57.30

20 mm radio read meter

$164.30

20 mm recycled water meter

$68.08

20 mm radio read recycled water meter

At cost

25 mm meter

$221.14

25 mm radio read meter

$293.20

25 mm recycled water meter

$126.94

25 mm radio read recycled water meter

At cost

32 mm  meter Actaris

At cost

32 mm meter Actaris

$353.27

32 mm recycled water meter

$433.35

32 mm radio read meter

At cost

32 mm radio read meter

$464.29

32 mm radio read recycled water meter

At cost

40 mm  meter

At cost

40 mm meter

$487.82

40 mm recycled water meter

$456.01

40 mm  radio read meter

At cost

40 mm radio read meter

$700.81

40 mm  radio read recycled water meter

At cost

50 mm  meter Helix

At cost

50 mm meter Helix

$517.59

50 mm  recycled water meter

At cost

50 mm recycled water meter

$736.13

50 mm  meter KG 2000

At cost

50 mm meter KG 2000

$828.95

50 mm  meter Actaris

At cost

50 mm meter Actaris

$833.88

50 mm  radio read meter

At cost

50 mm radio read meter

$933.47

50 mm  radio read recycled water meter

At cost

80 mm  meter Helix

At cost

80 mm meter Helix

$849.56

80 mm  recycled water meter

At cost

80 mm  radio read meter

At cost

80 mm radio read meter

$1,583.05

80 mm  radio read recycled water meter

At cost

80 mm  meter Actaris

At cost

80 mm meter Actaris

$1,483.46

100 mm  meter Helix

At cost

100 mm meter Helix

$942.28

100 mm  meter Actaris

At cost

100 mm meter Actaris

$1,804.30

100 mm  recycled water meter

At cost

100 mm  radio read meter

At cost

100 mm radio read meter

$1,862.65

100 mm  radio read recycled water meter

At cost

100 mm mag flow

At cost

100 mm mag flow

At cost

100 mm detector check meter

At cost

100 mm detector check meter

$2,269.03

150 mm detector check meter

At cost

150 mm detector check meter

$2,272.81

150 mm mag flow

At cost

150 mm mag flow

At cost

Radio read module

At cost

Radio read module

$174.17

Cast iron meter box

At cost

Cast iron meter box

$380.22

Water tapping fee / under pressure tapping fee

 

20 mm service pipe, all water main sizes

$160.79

20 mm remote service pipe, all water main sizes

$160.79

Recycled water small (20-40 mm)

At cost

25 mm service pipe, all water main sizes

$285.33

25 mm remote service pipe, all water main sizes

At cost

32 mm service pipe, all water main sizes

$425.15

40 mm service pipe, all water main sizes

$484.04

Recycled water large (>40 mm)

At cost

50 mm service pipe, all water main sizes

At cost

50 mm service pipe, 100 mm water main

$490.36

50 mm service pipe, 150 mm water main

$837.74

50 mm service pipe, 200 mm water main

$837.74

50 mm service pipe, 225 mm water main

$848.14

50 mm service pipe, 250 mm water main

$870.00

50 mm service pipe, 300 mm water main

$881.44

50 mm service pipe, 375 mm water main

$1,549.55

50 mm service pipe, 400 mm water main

$1,549.55

50 mm service pipe, 450 mm water main

1$,983.51

50 mm service pipe, 500 mm water main

$1,983.51

50 mm service pipe, 600 mm water main

$2,077.17

80 mm service pipe all water main sizes

At cost

80 mm service pipe, 100 mm water main

$1,540.18

80 mm service pipe, 150 mm water main

$1,540.18

80 mm service pipe, 200 mm water main

$1,831.57

80 mm service pipe, 225 mm water main

$1,864.87

80 mm service pipe, 250 mm water main

$1,864.87

80 mm service pipe, 300 mm water main

$1,897.13

80 mm service pipe, 375 mm water main

$2,208.29

80 mm service pipe, 400 mm water main

$2,208.29

80 mm service pipe, 450 mm water main

$2,232.23

80 mm service pipe, 500 mm water main

$2,622.48

80 mm service pipe, 600 mm water main

$2,700.53

100 mm service pipe, all water main sizes

At cost

100 mm service pipe, 100 mm water main

$1,555.79

100 mm service pipe, 150 mm water main

$1,555.79

100 mm service pipe, 200 mm water main

$1,859.67

100 mm service pipe, 225 mm water main

$1,865.81

100 mm service pipe, 250 mm water main

$1,914.82

100 mm service pipe, 300 mm water main

$1,962.70

100 mm service pipe, 375 mm water main

$2,052.19

100 mm service pipe, 400 mm water main

$2,218.70

100 mm service pipe, 450 mm water main

$2,253.04

100 mm service pipe, 500 mm water main

$2,638.09

100 mm service pipe, 600 mm water main

$2,703.65

150 mm service pipe, all water main sizes

At cost

150 mm service pipe, 150 mm water main

$1,930.43

150 mm service pipe, 200 mm water main

$2,247.84

150 mm service pipe, 225 mm water main

$2,255.12

150 mm service pipe, 250 mm water main

$2,273.85

150 mm service pipe, 300 mm water main

$2,307.16

150 mm service pipe, 375 mm water main

$2,461.17

150 mm service pipe, 400 mm water main

$2,617.27

150 mm service pipe, 450 mm water main

$2,648.49

150 mm service pipe, 500 mm water main

$3,036.66

150 mm service pipe, 600 mm water main

$3,111.59

200 mm service pipe, all water main sizes

At cost

200 mm service pipe, 200 mm water main

$3,996.16

200 mm service pipe, 225 mm water main

$4,014.89

200 mm service pipe, 250 mm water main

$4,042.99

200 mm service pipe, 300 mm water main

$4,082.17

200 mm service pipe, 375 mm water main

$4,277.13

200 mm service pipe, 400 mm water main

$4,214.70

200 mm service pipe, 450 mm water main

$4,261.52

200 mm service pipe, 500 mm water main

$4,677.79

200 mm service pipe, 600 mm water main

$4,766.25

225 mm service pipe, all water main sizes

At cost

225 mm service pipe, 225 mm water main

$4,781.86

225 mm service pipe, 250 mm water main

$4,807.87

225 mm service pipe, 300 mm water main

$4,079.41

225 mm service pipe, 375 mm water main

$5,031.62

225 mm service pipe, 400 mm water main

$4,677.79

225 mm service pipe, 450 mm water main

$4,993.11

225 mm service pipe, 500 mm water main

$5,411.46

225 mm service pipe, 600 mm water main

$5,489.51

Dual pipe-related charges

 

Installation of potable meter in dual pipe area

At cost

Installation of potable meter in dual pipe area

$214.08

Installation of recycled meter in dual pipe area

At cost

Installation of recycled meter in dual pipe area

$236.42

Supply of meter and assembly (potable) in dual pipe area

At cost

Supply of meter and assembly (recycled) in dual pipe area

At cost

Mandatory Inspection of dual pipe recycled water - residential (per inspection)

At cost

Mandatory Inspection of dual pipe recycled water - residential (per inspection)

$146.60

Mandatory inspection for dual pipe recycled water for commercial sites

At cost

Mandatory inspection for dual pipe recycled water for commercial sites

$291.03

Mandatory Inspection of dual pipe recycled water - commercial (per hour)

At cost

Tapping / meter fit re-booking fee

 

Per item

$127.68

Dishonoured payment charge

 

Bank charges due to dishonoured payments (passed on to customer’s account)

At cost

Debt collection costs charge

 

Costs due to debt collection action (passed on to customer’s account), including legal costs, title search fees and caveat costs

At cost

Developer works process fees

 

Preparation of developer deed

$340.79

Asset recording fee, 1-20 lots water

$274.07

Asset recording fee, 21+ lots water including major infrastructure

$403.41

Asset recording fee, 1-20 lots sewer

$390.92

Asset recording fee, 21+ lots sewer including major infrastructure

$661.13

Asset recording fee, 1-20 lots recycled water

$274.07

Asset recording fee, 21+ lots recycled water including major infrastructure

$390.92

Construction audit fee, 1-20 lots – water

$603.60

Construction audit fee, 1-20 lots – sewer

$603.60

Construction audit fee, 1-20 lots- pressure sewer

$583.55

Construction audit fee, 1-20 lots – recycled water

$301.80

Construction audit fee, 21+ lots – water including major infrastructure

$961.65

Construction audit fee, 21+ lots – sewer including major infrastructure

$1,002.67

Construction audit fee, 21+ lots – recycled water including major infrastructure

$576.58

Design plan audit 1-20 lots - up to 3 audits sewer

$201.67

Design plan audit 21+ lots - up to 3 audits sewer including major infrastructure

$393.97

Design plan audit 1-20 lots - up to 3 audits water

$174.63

Design plan audit  21+ lots - up to 3 audits water including major infrastructure

$256.76

Design plan audit 1-20 lots - up to 3 audits recycled water

$174.63

Design plan audit  21+ lots - up to 3 audits recycled water including major infrastructure

$228.72

Weekend work (per day) - sewer

$273.03

Weekend work (per day) - water

$273.03

Notes:

  1. Tenant meter read: This fee is charged to the landlord/owner for each new tenant. It covers both the cost to read the meter on occupancy and again when the tenant vacates, and includes the cost involved in setting up a separate account for each tenant.
  2. Special meter reading: When the sale of a property occurs a special meter reading needs to be applied for and is payable by the applicant. This is used to calculate the charges that are due at the time of settlement.