Important changes to SmartForms

Today we made some changes to the SmartForms on this website.


What are SmartForms?

SmartForms are interactive PDF forms that can be completed and submitted online.

We use SmartForms for direct debit applications, updating customer details, registering concessions, applications to connect and more.

Frequent SmartForm users include property developers, plumbers and real estate agents, as well as members of the general public.


What’s changed?

You can save forms to your computer. You can save a blank, completed, or partially-completed form to your computer as a PDF file.

You can use a partially-completed form as a template. If you regularly use the same form with many of the same details (such as your name and contact details) you can save the partially-completed form to your computer and use it as a template for future applications.

You can no longer use a Business Victoria account. If you previously logged in with a Business Victoria account, this is no longer available. There is no need to log in to complete a SmartForm.

The form links have changed. The updated forms have new links (URLs). You may need to update your bookmarks.


What stays the same?

The look, feel and functionality of the SmartForms is largely unchanged.

You should not experience any change in the high level of service you receive from Barwon Water as a result of the change.


What do I need to do?

Most users do not need to do anything.

If you have bookmarked frequently-used SmartForms in your internet browser, you will need to update your bookmarks.

If you previously used a Business Victoria account and login, this will no longer be available.


What should I do if I need help?

In the first instance, refer to the new, online SmartForm user guide .

If you need help completing or accessing any of the forms on our website, please contact us.


What are the minimum software requirements for using SmartForms?

All major, modern operating systems and browsers are supported.

Users must use Adobe Reader to complete the form. Other PDF readers and plug-ins may not be compatible with SmartForms.

Download Adobe Reader for free here 


Operating systems

  • Windows 2000 or newer
  • Mac OS X Snow Leopard or newer
  • Apple iOS 4 or newer
  • Android 4.0 or newer


  • Internet Explorer 8 or newer
  • Firefox 26 or newer
  • Safari 5.1 or newer
  • Chrome 32 or newer


  • Adobe Reader 8.1 or newer


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