Geelong customer service centre closure

Please pardon our progress — our customer service centre at 61 Ryrie Street, Geelong, will close from Monday 8 December 2014 for major building refurbishment works to begin.

Over the next three years, our head office will be transformed into a flexible, modern workplace, accommodating all our Geelong-based employees under one roof. In the meantime, our staff will temporarily relocate across several sites and our Ryrie Street service counter will close.

  Infrastructure projects: Ryrie Street office refurbishment



Do you have an enquiry about your water supply or your water bill? Please call us on 1300 656 007. Speak to a real person from our Geelong-based call centre.

  Contact us



We offer several ways for you to pay your water bill, including:

  • Direct Debit, either in full each quarter or in regular instalments
  • BPAY via your bank’s online or phone banking service
  • PostBillPay, Australia Post’s secure online payment portal.

  Your bill: payment options

  Direct Debit, now even easier

  Australia Post: PostBillPay


Pay at the post office

If you would prefer to pay your account in person, over the counter, you can do so at any Australia Post outlet.

There are two post offices within a 7–8 minute walk from our Ryrie Street office:

  • Market Square Post Shop: 99 Moorabool Street
  • Geelong Post Shop: 108 Gheringhap Street.

There are more than 50 Australia Post outlets across Barwon Water’s service region.

  Australia Post: office locations and hours

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