Customer billing issues

Barwon Water has been experiencing issues with its customer billing system.

We are working to resolve these issues as quickly as possible and appreciate your patience.

Affected customers will receive a letter with their bill in the coming weeks detailing new payment dates. Your payment and credit histories will not be affected.

Due to delays, some customers may receive two bills in quick succession.

Barwon Water sincerely apologises for any inconvenience.

Should you have any questions regarding your bill or payment options, please contact us.

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