Freedom of information requests

As a statutory agency of the state government, we’re bound by the Victorian Freedom of Information Act 1982.  

This means that you can request access to certain types of information and documents held by us through Freedom of Information (FoI) procedures. All applications must be made in writing.

Requesting information

To request information, complete the below application form or write to us detailing your request.

A fixed, non-refundable application fee of $29.60 is required for all Freedom of Information requests in Victoria (1 July 2020 to 30 June 2021).

Further reasonable charges for photocopying and other processing costs may be applicable. FoI fees and charges are not subject to GST.

Send your form, along with a cheque or money order to:

Freedom of Information Manager
Barwon Water
PO Box 659
Geelong VIC 3220

To allow us to locate the requested documentation, ensure that your request is detailed and specific. If your request is not clear, we may ask for clarification, which can result in delays.

We will provide you with a decision on your request no later than 30 days after it received or clarified. We may choose to release all, part, or none of the documents that you've requested. If we decide not to release any documentation, we will provide you with reason and information on how you can appeal the decision.

Please note that if you request documents about your personal affairs, you may be required to provide proof of your identity. If you request on behalf of someone else, you may require proof of their consent.

Further charges may be payable for time spent searching for documents. Details can be found on the Office of the Victorian Information Commissioner website. If payment would cause you hardship you can ask for it to be waived.

How to appeal

If you're not satisfied with the handling of your request, you may appeal to the Office of the Victorian Information Commissioner.

Information statement

Under the Freedom of Information Act, we're required to publish an information statement on our operations.

This statement provides information on what we do, the kinds of documents we hold, and how a person can request access.

The information and links on this webpage are provided to satisfy our obligations under the act.