Residential customers » Your bill » Need help paying your bill?

Need help paying your bill?

We offer a number of solutions for customers who may be experiencing financial hardship.


Payment plans

A flexible payment plan will allow you to pay in weekly, fortnightly or monthly installments.

  Contact us if you would like to set up a payment plan.




If you receive a Centrelink payment you can pay your bills by convenient, automatic, fortnightly instalments.

To set up Centrepay use the deduction form below, or contact us to register.


Things to know

  • You can set up and manage your Centrepay deduction with Centrelink or with us.
  • You can use Centrepay to pay your existing charges, and set it up for future bills.
  • The minimum deduction is $10 a fortnight.
  • You can change, suspend or cancel your payment arrangements at any time.
  • There is no cost to use Centrepay.


More information

Centrelink website: about Centrepay

Centrelink website: Centrepay deduction form



Discounts for concession card holders

Eligible concession card holders receive discounted bills.

  Concessions and grants



Financial hardship: Utilities Relief Grant

Customers experiencing financial hardship may be eligible for a Utility Relief Grant from the Department of Human Services

  Concessions and grants



Medical conditions and life support machines

Customers with severe medical conditions and/or life support machines that require high water use (e.g. dialysis machines) may be eligible for additional discounts.

  Concessions and grants