Residential customers » Your bill » Government water bill rebates

Government water bill rebates

The Victorian Government rebate ends on 30 June 2018.

We’re committed to delivering affordability for all customers and will continue to pass the effect of this rebate through our future prices.

New water and sewerage prices apply from 1 July 2018. The proposed prices are currently being reviewed by the Essential Service Commission – the independent regulator of water industry prices and standards.

Residential customers receive an average of $75 off their water bills each financial year for four years (2014 to 2017 inclusive).

Barwon Water customers will receive total savings of $300, delivered annually as:

  • $50 reduction from 1 July 2014
  • $80 reduction from 1 July 2015
  • $90 reduction from 1 July 2016
  • $80 reduction from 1 July 2017.

The rebate is provided to residential customers who pay a water volume charge. Landlords and non-residential customers do not receive the rebate.

Barwon Water has made cost savings to fund this rebate. 

To help smooth the transition, the rebate will be $80 in 2017 rather than the $100 originally planned.


Frequently asked questions (FAQs)

Am I eligible for the rebates?
When and how do I receive my rebates?
Do hardship programs still apply?


Am I eligible for the rebates?

If you are a residential customer and your water bill contains a usage charge component you will receive the government water bill rebates. You do not need to apply for the rebates as they are applied automatically.


When and how do I receive my rebates ?

The rebates will be applied over four years, commencing 1 July 2014.

Rebates are applied once per financial year, in the July-to-September quarter.

The rebate will appear as a credit on your water bill.


Do hardship programs still apply?

Yes. We offer a number of programs for customers experiencing financial hardship. These include payment plans, discounts for concession card holders, relief grants and more. These programs will continue to apply alongside the government water bills rebates.

  See also: Need help paying your bill?