Fees and charges (residential customers)

Fairer Water Bills

Residential customers will receive an average of $80 off their water bills each financial year for the next four years thanks to the Victorian Government’s Fairer Water Bills initiative.

Customers will receive $320 off their bills over four years, beginning with a $50 reduction from 1 July 2014.

  More on Fairer Water Bills

Standard charges

  • Water volume: $2.2618 per kilolitre

This is a usage charge. It is based on the amount of water you use. 1 kilolitre (kL) = 1,000 litres

 

  • Water service: $42.98 per quarter

This is a fixed charge. It is the same every quarter (three months) regardless of how much water you use.

 

  • Sewerage service: $138.67 per quarter

This is a fixed charge. It is the same every quarter (three months) regardless of how much water you use.

 

  • Class A recycled water volume: 1.8094 per kilolitre

This charge applies only to customers in new dual-pipe subdivisions including Armstrong Creek and Torquay north.

This is a usage charge. It is based on the amount of Class A recycled water you use.

 


  

Tenants, landlords and owner-occupiers

Owner-occupiers pay all above charges.

Tenants with a separate meter pay the water volume charge only. Landlords pay the water and sewerage service charges for their tenants.

In some cases, where tenants do not have separate meters (for instance, where a block of units share one water meter), the landlord pays all charges.

 


 

Other fees and charges

In some circumstances, you may have additional charges on your bill, such as a tenant meter reading fee.

For all fees and charges, refer to the pricing schedule

  Pricing schedule 2014–2015 (PDF 100 KB)

 


 

Credits

If you have overpaid a bill, the extra amount will appear as a credit on your next bill.

If you receive a rebate for purchasing waterwise products the rebate will appear as a credit.

 


  

Price regulation

Our fees and charges are regulated by the Essential Services Commission — the independent economic regulator of the Victorian utilities sector.

  Essential Services Commission