Fees and charges (residential customers)

Standard charges

  • Water volume: $2.2332 per kilolitre

This is a usage charge. It is based on the amount of water you use.

1 kilolitre (kL) = 1000 litres

 

  • Water service: $42.44 per quarter

This is a fixed charge. It is the same every quarter (three months) regardless of how much water you use.

 

  • Sewerage service: $136.91 per quarter

This is a fixed charge. It is the same every quarter (three months) regardless of how much water you use.

  


  

Tenants, landlords and owner-occupiers

Owner-occupiers pay all above charges.

Tenants with a separate meter pay the water volume charge only. Landlords pay the water and sewerage service charges for their tenants.

In some cases, where tenants do not have separate meters (for instance, where a block of units share one water meter), the landlord pays all charges.

 


 

Other fees and charges

In some circumstances, you may have additional charges on your bill, such as a tenant meter reading fee.

For all fees and charges, refer to the pricing schedule

  Pricing schedule 2013–2014 (PDF 109 KB)

 


 

Credits

If you have overpaid a bill, the extra amount will appear as a credit on your next bill.

If you receive a rebate for purchasing waterwise products the rebate will appear as a credit.

 


  

Price regulation

Our fees and charges are regulated by the Essential Services Commission — the independent economic regulator of the Victorian utilities sector.

  Essential Services Commission