Residential customers » Your bill

Your bill (residential customers)

Government water bill rebates

Residential customers will receive an average of $75 off their water bills each financial year for four years (2014 to 2017 inclusive).

The government rebate ends on 30 June 2018. We're committed to delivering affordability for all customers and will continue to pass the effect of this rebate through future prices.

  More on government water bill rebates

We issue your bill quarterly (every 3 months). 

Your bill contains separate charges for:

  • water volume
  • water service
  • sewerage service

Owner-occupiers pay all charges. Tenants pay the water volume charge only.

  More information about fees and charges

  More information about rebates



Paying your bill

We offer a wide range of payment options. You can pay your bill online, over the phone or in person at any post office.

We also offer BPAY, direct debit and Centrelink deductions.

  More information on bill payment options

  Pay your bill online



Online bills

You can register to receive your bills via email and/or to view current and past bills online.

  Log in to view your bill online

  Register for online bills



Payment assistance

If you are having difficulty paying your bill we offer a range of assistance options.

  Payment assistance 



Moving house?

Whether you're an owner or tenant, please provide us at least 2 days notice when moving in/out of a new property.

This allows us to arrange a special water meter reading and ensure you are only charged for water used while you occupy a property.

  Moving house?



Update your details

Help us keep your customer details correct and up-to-date, or arrange to have someone access your account details on your behalf.

  Update your details