Residential customers » Customer assistance » Customer charters

Customer charters

Our customer charters set out our service standards and conditions and your rights and obligations as a customer.

The charters are in line with the Customer Service Code from the Essential Services Commission.

Summary charter

PDF 325 KB

	Customer Charter: drinking water / sewerage services	PDF 775 KB
	Customer Charter: recycled water / sewerage services	PDF 775 KB
	Customer Charter: water supplied by agreement	PDF 159 KB
	Customer Charter: trade waste	PDF 100 KB

Page last updated Thursday 7 March 2013

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