Residential customers » Customer assistance » Customer charters

Customer charters

Our customer charters set out our service standards and conditions and your rights and obligations as a customer.

The charters are in line with the Customer Service Code from the Essential Services Commission.


Summary Customer Charter

Summary Customer Charter PDF 325 KB


Complete customer charters

Customer Charter: your rights explained (for customers supplied with reticulated drinking water, reticulated non-drinking water and/or reticulated sewerage services) PDF 258 KB
Customer Charter: water supplied by agreement PDF 159 KB
Customer Charter: trade waste PDF 100 KB

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