Customer Liaison Co-ordinator

The principle role of the Customer Liaison Co-ordinator is to provide an interface between Barwon Water and its customers, for those who have concerns relating to the authority’s activities or processes.

The Customer Liaison Co-ordinator is responsible for working with customers who feel they have an issue with Barwon Water and have been unable to reach a satisfactory resolution or believe their complaint should be escalated. The Customer Liaison Co-ordinator is also authorised to independently and objectively review the internal handling of complaints within the organisation.

Barwon Water will make every reasonable effort to reach a resolution to your issue that is satisfactory to all parties.

The Customer Liaison Co-ordinator is the first point of contact between Barwon Water and the Energy and Water Ombudsman (Victoria) office.

Barwon Water customers can contact the Customer Liaison Co-ordinator via email, by telephone, in person or in writing.

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