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Our Strategic Intent

Image shows morning dew on a fence. One one side of the fence is heavy earthworks machinery turning up the ground to lay pipes, on the other a green grassland paddock.

Our Strategic Intent outlines our plans for environmental leadership to ensure a sustainable future. Pictured is construction work on the keystone project, the Melbourne to Geelong Pipeline.

Our Strategic Intent is our guiding document for the next 5 years.

The Strategic Intent is a promise to our customers and stakeholders, strategic directions and objectives for our business, and actions for our staff.

It outlines our community partnerships and our plans for environmental leadership to ensure a sustainable future.

Strategic Intent summary version 2011–2012

PDF 4 MB

  

Strategic directions

The pillars of our Strategic Intent define the directions for our business and our people.

What we do

  • Create a more liveable community.
  • Ensure sustainable capital investment in water security and sewerage systems.
  • Operate and maintain sustainable, high quality, affordable water and sewerage systems and services.

How we engage

  • Communicate, listen, engage and educate our community and stakeholders.

How we behave

  • Provide environmental leadership in our community.
  • Build a high performance organisation.

How people experience us and feel about us

  • Achieve a reputation for excellent customer focused service and stakeholder relationships.
  • Build trust through performance, education, consultation and engagement.

Page last updated Thursday 10 November 2011

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