About us
- Sponsorship
- About Barwon Water
- Latest news blog
- Community
- Careers and
employment - Publications
- Corporate information
Residential customers
- Permanent Water Saving Plan applies
- Your bill
- Customer assistance
- Emergencies and faults
- Permanent Water Saving Plan
- Water quality
- Saving water
- Recycled water
Business customers
- Property enquiry application
- Your bill
- Emergencies and faults
- Saving water
- Permanent Water Saving Plan
- Recycled water
- Property connections
- Land development
- Trade waste
- Tenders and contracts
- Contractor induction
- Products and standards
Learning centre
- Water for a
liveable region - Water storage levels
- Your water supply
- Water recycling
and sewage - Water Plan
- Water Supply Demand
Strategy - Our carbon footprint
- For schools
- For community groups
Our projects
- Anglesea borefield
- Northern Water Plant
- Melbourne to Geelong Pipeline
- Armstrong Creek
recycled water - Aquifer Storage and
Recovery research - Black Rock
Recycled Water Plant - Colac water supply options
- All projects
Policies and governance
Our policies set goals and guidelines for the organisation and our staff.
Strategic Intent
Our Strategic Intent is our guiding document for the next five years.
It consists of a promise to our customers and stakeholders, strategic directions and objectives for our business, and actions for our staff.
Integrated Management System
Our integrated management system is the framework of policies, processes and procedures that define, control and improve our customer satisfaction, environmental management, and the health and safety of our customers and staff.
We comply with the following international and Australian standards:
- AS/NZS ISO 9001:2008 Quality Management Systems
- ASNZS ISO 14001:2004 Environmental Management System
- AS/NZS 4801:2001 Occupational Health and Safety Management System
- HACCPVER:2003 Food Safety Management System
- NATA ISO IEC 17025 International Laboratory Standard
- ISO 31000 Risk Management System.
Legislation
We are bound by the following state and federal legislation:
- Water Act 1989
- Water Industry Act 1994
- Water (Governance) Act 2006
- Catchment and Land Protection Act 1994
- Safe Drinking Water Act 2003
- Environment Protection Act 1970
- Essential Services Legislation (Dispute Resolution) Act 2000
- Victorian Information Privacy Act 2000
- Freedom of Information Act 1982
- Financial Management Act 1994
- Building control Act 1993
- Protected Disclosures Act 2012.
Statement of Obligations
Under the Water Industry Act, the Minister for Water made and issued a Statement of Obligations to Victorian water corporations.
By-laws
Under the Water Act, we can enact by-laws effective within our service area as required.
Water Supply and Sewerage Plumbing Administrative By-Law 183 (PDF 89 KB)
Trade Waste By-Law 184 (PDF 46 KB)
Water Restrictions By-Law 190 (PDF 274 KB)
Quick links
- Management and Board
- Annual Report
- Department of Sustainability and Environment: The Water Act
- Department of Sustainability and Environment: Statement of Obligations for Victorian water corporations
- Victorian legislation and parliamentary documents
- Office of the Chief Parliamentary Counsel: penalty and fee units
Downloads
- Permanent Water Saving Plan PDF 206 KB
- Water Supply and Sewerage Plumbing Administrative By-law 183 PDF 89 KB
- Trade Waste By-law 184 PDF 55 KB
- Water Restrictions By-Law 190 PDF 274 KB
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